Licensees can deal with troublesome patrons in many ways. They can:
Banning orders are appropriate when:
Liquor Act 2007, authorities can ban a patron for up to 6 months – from multiple licensed venues – if they have been repeatedly intoxicated, violent, quarrelsome or disorderly on or in the immediate vicinity of licensed premises.
An application for a banning order can be made to the Independent Liquor & Gaming Authority by:
Get a Banning order application - Form AM0333 or Form AM0343.
The Refusal of Entry and Patron Bans/Barring guidelines (PDF, 137KB) to help licensees identify the best approach to deal with troublesome patrons.
The guidelines include step-by-step instructions and advice on the legal rights and obligations of licensees – including issues such as privacy and anti-discrimination.
It is important to make sure you do not breach anti-discrimination laws in attempting to bar or ban a person from a venue.
Get familiar with the
Anti-Discrimination Guidelines for the Hotel and Accommodation Industry (PDF, 592KB).
These guidelines were developed with assistance of:
Licensees can also consider a place restriction order under the
Crime (Sentencing Procedure) Act 1999. This is only for serious matters that lead to prosecution, and it involves the police.
Authorities can ban a person from certain places for 12 months when that person is convicted for a minimum sentence of 6 months.
Speak to your local police licensing officer for details.
Law and policy