Liquor and Gaming NSW > Liquor > Serving alcohol responsibly


​​Competency cards

If you want to work in the liquor and gaming industries in NSW, you need an RSA/RCG competency card. 

An RSA and/or RCG competency card is required if you:

  • sell, serve or supply alcohol
  • work with gaming machines
  • operate an ID scanner. 

The competency card is a plastic card, similar to a driver licence.  It is also available in a digital version that you can download on your smartphone or tablet. It is valid for five years.

The card is proof that you've successfully completed training in one or all of these courses: 

Manage your competency card online

You can update your contact details and order a replacement card online:

  • Manage your competency card online

In the coming months, we are adding features to this online self service portal to manage your competency card. 

Need help?

Contact us on 1300 024 720, Monday to Friday, 9am to 4pm, email or visit our office at Level 6, 323 Castlereagh Street, Haymarket NSW 2000. 

How to get a competency card

You must pass an RSA and/or RCG course through an approved training provider. When you complete the course, your provider will give you an interim certificate that allows you to work for 90 days. 

Take your interim certificate with you to apply for your competency card at a Service NSW Service Centre, where you will have your identity checked and your photo taken.

You can access your digital competency card straight away (if you know your CCH number). The digital competency card is free and can be accessed through the Service NSW App from the iTunes Store or Google Play.

You will receive a plastic competency card in the post in 3-4 weeks. 

Renewing your competency card

To keep working in the liquor and gaming industries after five years, you need to renew your card before it expires.

Renewing your card involves online refresher training through Liquor & Gaming NSW, and paying a $35 renewal fee. 

You can't renew your competency card through a registered training provider. 

Important renewal reminders and course information are sent to you by email and SMS. You will start receiving renewal reminders 90 days before your card expires. 

​Update your contact details

Liquor & Gaming NSW sends you important reminders about your competency card, so it's important to keep your contact details up to date:

​​​*Your competency card licence (CCH) number is displayed on your plastic card. ​

Competency card forms

Expiry of older paper certificates

Pa​per certificates also referred to as 'existing RSA certificates' and 'existing RCG certificates' expired on 30 June 2016.