New-design Responsible Service of Alcohol and Responsible Conduct of Gambling competency cards

Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) competency cards have been redesigned.

The new-look cards will be issued to new competency card holders from May 2018.

Current competency cards will remain valid until their expiry date. When cards are renewed or replaced, cards in the new design will be issued.

The new card design will cater for more characters, provide instructions to get a digital competency card, and feature NSW Government branding. A sample of the new design is below: 

Digital competency cards will not be impacted by these changes. Card holders are reminded that they can access a free, legally valid digital version of their card for their smartphones through the Service NSW App, which can be downloaded from the iTunes Store® or Google Play™.

Staff working in relevant roles in the hospitality or casino industries must hold the current, approved certification as evidence of competency in the RSA and/or RCG.

More information about competency cards is available on our website.