Self Exclusion

    The Star Self Exclusion Program

    The Star recognises that some customers experience gambling problems and are unable to control their spending. The Star has a comprehensive problem gambling program in place to provide help to those who need it. The BetCare program was created for The Star and has been designed to help you gain control over your gambling behaviour. The program provides free specialist, confidential counselling service for people with gambling problems and their families.

    The contact details for BetCare are:


    Address Level 13, 77 King St, Sydney (corner King & George St)

    Phone Free call 1300 135 600

    Further details can be found at Star Entertainment Group.

    Exclusion Order

    The casino operator, the Independent Liquor and Gaming Authority (Authority) or Police may, by order given to a person verbally or in writing, prohibit the person from entering or remaining in a casino. When this order is given the person must not enter the Casino at any time until such time as the exclusion has been revoked.

    A person who is given an exclusion order may apply to the Authority within 28 days after the order is given for a review of the order unless the order was given by the Authority or at the direction of the Commissioner of Police. If you apply after 28 days your application cannot be considered.

    If you wish to have your Exclusion Order reviewed you can lodge your submission at: compliance@olgr.nsw.gov.au

    You must provide your full name and the Exclusion Number found on the top right corner of the Order. If you cannot locate this number please contact The Star direct on (02) 9997 9000.