We are committed to providing quality customer service and value your feedback.
Send us your questions, suggestions, feedback, complaints, or report an incident.
You can provide feedback to us about:
Our commitments to handling your feedback include:
You should briefly state your concern and tell us what happened. Make sure you also include:
In order to address your feedback on our service, we will need your name and contact details.
Your personal details will be handled in accordance with our
Feedback on our website can be provided anonymously, but if you would like us to respond, we need your contact details.
We respect your right to confidentiality. Our procedures will ensure your anonymity in most cases, however, the nature of your complaint may lead to you being identified by others.
In most cases, we will respond to your complaint within three weeks of receiving it.
If a complaint is serious or complex, it may take longer. If our response to your complaint is likely to be significantly delayed, we will let you know about the delay. If possible, we will also give you an estimated timeframe for our response.
If your complaint or feedback is justified, we can do one or more of the following:
Please go to the
complaints page if you need to make a complaint about:
Speak to us in your own language. Please call the Translating and Interpreting Service (TIS) on 131 450 and ask them to call Liquor & Gaming NSW on 1300 024 720.
If you are deaf, or have a hearing of speech impairment, the National Relay Service (NRS) can help you to speak to us. Visit relayservice.gov.au and ask them to call us on 1300 024 720.
FM2002 Disturbance complaint form (PDF, 827KB)
Customer Service Charter (PDF, 157KB)