Centralised Monitoring System (CMS)

The Centralised Monitoring System (CMS) monitors gaming machines and is used as a tool to calculate the Gaming Machine Tax and to ensure the machine is operating to standard.

All electronic gaming machines operating in NSW registered clubs and hotels must be connected to the CMS.

In 2016, Maxgaming Pty Ltd was awarded a 15 year licence to operate the new Centralised Monitoring System (CMS) for gaming machines in NSW from 1 December 2017. MAX will deliver the CMS under a new Venue Agreement with hotel and club venues approved by Liquor & Gaming NSW.

The new arrangements require MAX to provide minimum service levels to venues. If service levels are not met by MAX venues will be paid Service Credits. Service Credits can be used by venues to reduce the monthly CMS monitoring fee.

Venues must have a new Venue Agreement in place before the new CMS commences on 1 December 2017.

Venues who wish to continue operating gaming machines after this time should complete and sign page 29 of the CMS venue agreement sent to them by MAX and return it to MAX before 20 November 2017 by:

Venues must ensure that gaming machines are connecting and communicating with the CMS. If the CMS is not working, contact Max immediately on its 24-hour help desk, 1800 706 221.

​Related links

More information on the FS3022 CMS and connectivity arrangements fact sheet (PDF, 191KB)

Tax rates for gaming machines