Disconnecting from the CMS

Each gaming machine in the venue must be electronically connected and communicating with the Centralised Monitoring System (CMS).

Maxgaming's Data Monitoring Services (DMS) monitor all gaming machines connected to the CMS.

In limited circumstances, you may need to disconnect gaming machines from the CMS due to natural disasters, venue renovations, closure of licensed premises, repair and maintenance of gaming machines, or other reasons.

If you need to disconnect a gaming machine from the CMS:

  • For up to 48 hours, you do not need to notify the DMS
  • For up to 7 days, you must notify DMS immediately prior to disconnection
  • For more than 7 days, you must seek approval for disconnection from Gaming Systems.

Application to disconnect a gaming machine from the CMS

Complete the following application form FM2013 Disconnect gaming machines from CMS (PDF, 687KB). and send it to:

PO Box 6687
Silverwater NSW 2128

Phone: DMS Help Desk 1800 307 551
Fax: 02 8272 3600
Email: DMS@max.com.au



1.    If you disconnect a gaming machine from the CMS, the gaming machine must not be played.

2.    The CMS monitoring fee will still b​e charged during the temporary disconnection.

For further information, refer to FS3022 CMS and connectivity arrangements fact shee​t (PDF, 191KB).

​Related links

More information on the FS3022 CMS and connectivity arrangements fact sheet (PDF, 191KB)

Tax rates for gaming machines