Incident registers


    What is an incident register?

    An incident register is a record of certain types of incidents that occur at a licensed venue.

    You must maintain an incident register if you are the licensee of a venue that:

    • is authorised to sell or supply liquor after midnight at least once a week on a regular basis
    • is located in the Kings Cross or Sydney CBD Entertainment precincts (except packed liquor licenses or on-premises licenses without a PSA that are not a theatre or cinema)
    • is listed as a declared premises under Schedule 4 of the Liquor Act 2007
    • has an incident register requirement imposed as a specific licence condition.

    The types of incidents that you have to record are outlined below under "What should be put in an incident register".

    Why do I need an incident register?

    Maintaining an incident register should give you a better understanding of events that may affect the safety of your venue and patrons.

    It will also help you to develop appropriate strategies to reduce the risk of alcohol-related violence and anti-social behaviour at your venue.

    We encourage all licensees to maintain an incident register. They are a useful compliance tool, and can be part of your venue's responsible practice.

    What should be put in an incident register?

    The Liquor Act 2007 and the Liquor Regulation 2018 describe the types of incidents you must record in your register.

    Your incident register should record the details of all incidents that occur outside of the standard trading period for your licence type (The standard trading period varies based on licence type).

    If your venue is located in the Kings Cross or Sydney CBD Entertainment precincts (except packed liquor licenses or on-premises licenses without a PSA that are not a theatre or cinema) or listed as a declared premises under Schedule 4 of the Act, you are required to record the details of all incidents regardless of the time of day at which they occur.

    You must also record the details of any action you take in response to an incident. An incident register can be in paper or electronic form (see "format" below).

    Incidents which must be recorded include any incident that:

    • involves violence or anti-social behaviour at your venue
    • involves violence or anti-social behaviour occurring in the immediate vicinity of your  venue and involves a person who has recently left or been refused entry to your premises
    • results in someone being asked to leave under section 77 of the Liquor Act
    • results in a patron needing medical assistance
    • involves the possession or use of suspected prohibited drugs/plants on the premises.

    We also encourage you to record any incident that helps you get a better understanding of events that affect the safety of your venue and patrons, and incidents that affect your venue's operations, including complaints about noise disturbances, work, health and safety (WHS), pu blic liability and regulatory issues.

    How do I make sure my venue's incident register is properly maintained?

    You should have procedures to make sure your incident register is properly maintained.

    You might delegate this duty to managers or other key staff at your venue. However it is the legal obligation of the licensee and approved manager to ensure the incident register is appropriately maintained.

    It is also useful to educate all your staff about the value of maintaining an incident register so they understand its importance in supporting a safe and responsible venue.

    Regularly reviewing how you record incidents with staff, as soon as possible after each incident, will help you to be consistent and accurate.

    Is there a compulsory format?

    If your venue is in the Kings Cross or Sydney CBD Entertainment precincts, your incident register must be in a format approved by Liquor & Gaming NSW (i.e. the incident register book available from L&GNSW or the electronic incident register approved by L&GNSW).

    If your venue is not in a precinct, you can use any of the following:

    • The incident register available from L&GNSW;
    • Any bound book with pre-numbered pages and the same incident report content areas as the L&GNSW-issued incident register; or
    • An electronic register provided it contains the same content as the L&GNSW incident register and records the time and date of any entry of data to the electronic register .

    What is the approved format?

    We designed a more user-friendly format by consulting the liquor industry. There are two parts: the incident log book and the incident report book.

    Registers are A4 size and wire bound for durability. Flexible plastic covers protect against spillages or damp surfaces.

    The use of electronic incident registers is encouraged for licensed venues across NSW and has been approved, provided it complies with the content requirements applicable to the physical incident register and that it records the time and date of any entry of data to the electronic register.

    Learn more about approved electronic incident registers for Kings Cross and CBD venues (PDF, 1,323KB).

    Which government bodies can view an incident register?

    L&GNSW compliance inspectors and police review incident registers when they audit a licensed premises. You may face prosecution if you don't maintain your incident register properly.

    Where do I buy an incident register?

    You can order a register from L&GNSW by:

    Incident registers cost $20.

    Bulk orders

    Discounts are available for bulk orders of 100 or more. Please contact our Customer Service Team if you want to make a bulk order.

    In person

    Liquor & Gaming NSW
    Level 6
    323 Castlereagh Street
    Haymarket NSW 2001
    Monday to Friday 9am to 5pm

    Post

    Liquor & Gaming NSW
    GPO Box 7060
    Sydney NSW 2001

    Phone

    1300 024 720
    Monday to Friday 9am to 4pm

    Email

    contact.us@liquorandgaming.nsw.gov.au

    ​Related ​links

    Liquor licences

    Law and policy