Liquor and Gaming NSW > Liquor > Serving alcohol responsibly


​​Competency cards

If you want to work in the liquor and gaming industries in NSW, you need an RSA/RCG competency card. 

An RSA and/or RCG competency card is required if you:

  • sell, serve or supply alcohol
  • work with gaming machines
  • operate an ID scanner. 

The competency card is a plastic card, similar to a driver licence.  It is also available in a digital version that you can download on your smartphone or tablet. It is valid for five years.

The card is proof that you've successfully completed training in one or all of these courses: 

New-look competency cards from May 2018
Responsible Service of Alcohol (RSA) and Responsible Conduct of Gambling (RCG) competency cards have been redesigned.

The new-look cards will be issued to new competency cardholders from May 2018.

Current cardholders will continue to use their existing cards, as these cards remain valid until expiry. As cards are renewed or replaced, they will be issued in the new design. Digital competency cards are not impacted by these changes.

Manage your competency card online

You can now manage your competency card online. 
Through the online self-service portal, you can:

  • Update your contact details
  • renew your competency card*
  • order a replacement card
  • add a privacy endorsement.

Visit the competency card self service portal

Need help?

Contact us on 1300 024 720, Monday to Friday, 9am to 4pm, email or visit our office at Level 6, 323 Castlereagh Street, Haymarket NSW 2000. 

*You can only access the competency card renewal portal if you know your renewal number, supplied with your competency card renewal email and SMS notifications, which begin three months before your card expires. 

How to get a competency card

You must pass an RSA and/or RCG course through an approved training provider. When you complete the course, your provider will give you an interim certificate that allows you to work for 90 days. 

Take your interim certificate with you to apply for your competency card at a Service NSW Service Centre, where you will have your identity checked and your photo taken.

You can access your digital competency card straight away (if you know your CCH number). The digital competency card is free and can be accessed through the Service NSW App from the iTunes Store or Google Play.

You will receive a plastic competency card in the post in 3-4 weeks. 

Renewing your competency card

To keep working in the liquor and gaming industries after five years, you need to renew your card before it expires.

Renewing your card involves online training through Liquor & Gaming NSW, and paying a renewal fee. Read more about fees.

You can't renew your competency card through a registered training provider. 

Important renewal reminders and course information are sent to you by email and SMS. You will start receiving renewal reminders 90 days before your card expires. 

​Update your contact details

Liquor & Gaming NSW sends you important reminders about your competency card, so it's important to keep your contact details up to date:

​​​*Your competency card licence (CCH) number is displayed on your plastic card. ​

Competency card forms

Expiry of older paper certificates

Pa​per certificates also referred to as 'existing RSA certificates' and 'existing RCG certificates' expired on 30 June 2016.