You can take action against licensed premises that have a negative impact on your neighbourhood.
The simplest way to resolve a local disturbance is to speak or write to the manager of the licensed premises as soon as possible.
Read FS3005 Resolving neighbourhood disturbance concerns:guide for residents (219KB)
If you can't resolve the issue, you can raise general disturbance concerns with us by using our online complaint form. Our inspectors
can provide advice on how to deal with them, and assist in mediating between
you and the venue to achieve an agreed resolution. This process is usually
undertaken before concerns are escalated to a formal disturbance complaints
Formal complaint options are also available if the issue remains unresolved
at this stage. Under the Liquor Act 2007 police, local councils and residents can make a disturbance complaint to the Secretary of the Department of Industry.
The Secretary has the authority and a range of enforcement options to deal with disturbance complaints against licensed premises.
A disturbance complaint is when you let us know in writing that the peace and quiet of your neighbourhood is being upset by:
1. Three or more local residents working together, or a third party authorised by 3 or more local residents.
3. A local council
4. A person who satisfies the Secretary of the Department of Industry that the licensed premises is affecting their business interests – financial or otherwise.
You must support your disturbance complaint with a statutory declaration.
A disturbance complaint can relate to more than one licensed premises if you believe multiple venues are contributing to the problem, such as patrons moving between nearby venues late at night.
Read FS3005 Resolving neighbourhood disturbance concerns: guide for residents (PDF, 219KB)
Complete the FM2002 Disturbance complaint form (PDF, 848KB) and submit by:
Post Compliance Branch Liquor & Gaming NSW GPO Box 7060 Sydney NSW 2001
In person Liquor & Gaming NSW Level 6, 323 Castlereagh St Haymarket NSW 2000
Email Liquor & Gaming NSWsafe.firstname.lastname@example.org
After receiving a complaint, the Secretary of the Department of Industry considers the best way to deal with the issue. This could include:
Others, such as police and local council representatives, may also provide information, give their view, and offer advice on how to deal with the issue.
The Secretary gives all parties a fair chance to voice their opinion. We always observe the principles of natural justice and due process.
The Secretary decides if your neighbourhood is being unfairly disturbed.
The Secretary of the Department of Industry can use different legal tools to resolve a disturbance complaint.
This can lead to a range of outcomes, which the Secretary adapts to the particular circumstances of the complaint.
Where we reach a conclusion under the disturbance complaint rules of the Liquor Act, the Secretary can:
The types of conditions we can impose on a liquor licence include:
Information from police, the local council, residents, and the licensee helps to reveal the level of disturbance and what's necessary to deal with it.
Before making a decision, the Secretary of the Department of Industry considers the order of occupancy between you and the licensed premises – i.e. who was there first?
However, order of occupancy rules don't apply to complaints made by police or a local council.
The Secretary looks at any changes – including structural changes – that you or the licensed venue operators have made to your respective properties.
The Secretary also takes into account any changes in activities at the licensed premises over time, such as its pattern of trading hours.
No. We deal with disturbance complaints through a system with informal procedures. You don't need to go to court or hire a lawyer to represent you.
There is no set time. It depends on how many issues and people are involved in the complaint. However, the legal options available to the Secretary of the Department of Industry means we can take action quickly, if it's necessary.
Yes. Depending on how the Secretary of the Department of Industry resolves a complaint, you can request a review by the Independent Liquor & Gaming Authority.
FS3005 Resolving neighbourhood disturbance concerns: guide for residents (PDF, 219KB) is a guide to help residents wondering what to do about noise from a licensed venues.
FS3003 Dealing with disturbance complaints: guide for venues (PDF, 178KB) is a guide to help venue managers resolve all types of disturbance complaints.