One of our Compliance Inspectors James reveals how to prepare for an inspection and the trends he’s noticed recently.
Our Compliance Inspectors visit licensed venues all over NSW so the public can enjoy safe and vibrant pubs, clubs, bars, restaurants, cafés and events.
“A common mistake venues make is assuming everything is okay if they’ve been inspected before. It’s not possible to check everything in one or even many inspections, so licensees need to ensure they’re keeping on top of safety and risk-reduction.
“In my years as a Compliance Inspector, I’ve found what sets well run venues apart are the policies and processes they have in place, and how they implement them.
“Human error is a fact of life, but venues will find it easier to fix issues and respond to incidents quickly when they have policies and processes that staff are aware of and follow.
“My advice to venues looking to stay compliant and avoid warnings, fines and legal action is:
“One of the most positive things I’ve noticed in the past few years is that technology has been embraced to help venues run smoothly and remove some elements of human error.
“Technology can be used in areas like drink serving, incident reporting and monitoring trends in a venue. For example, systems have been installed that serve exact measurements, which prevents over-pouring, and till systems that record drink sales help managers understand trends and enforce drink restrictions.
“Technology can also give staff more time to interact with customers, support Responsible Service of Alcohol and help customers keep track of their drinks if they’re driving or watching their alcohol intake.”
“Our aim is for 75% of our compliance operations to be proactive and only 25% reactive – such as responding directly to a complaint.
“This approach helps us and the industry identify and deal with issues, and improve internal processes and practices in venues before issues become high-risk. That’s in everyone’s interest – from the public to the publican.”
Last month, James revealed what inspectors look for at your venue. Read more.