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7 January 2020

Training company gave students RSA exam answers

A Sydney company running Responsible Service of Alcohol (RSA) training has been convicted and ordered to pay over $11,000 in fines and costs for giving students answers to exam questions.

The penalty was imposed on Haymarket training provider Ton Ton Song Pty Ltd in Downing Centre Local Court following a Liquor & Gaming NSW investigation.

The investigation found several instances where students were either given correct answers or help with answering questions in exams in August 2018 and February and March 2019.

Training providers must ensure any test, exam or assessment for RSA certification is conducted with integrity. This includes ensuring the trainer does not provide a student with correct answers to a question before the test or exam has concluded.

In August 2018, a trainer was seen during an exam giving correct answers either verbally or by pointing his pen at the correct answer.

In February and March 2019, Liquor & Gaming NSW inspectors covertly enrolled in RSA courses at the company.

The inspectors saw numerous instances where trainers gave students exam answers, including by writing the question number next to the correct answer on a PowerPoint slide.

On one occasion, a trainer left students doing an exam unsupervised.

Magistrate Susan McIntyre fined the company $7,500 and ordered it to pay legal costs of $3,675.

She said the offending was a “woeful failure” by the company, saying the need to have hospitality workers properly trained in RSA is important.

“Excessive consumption and non-responsible service of alcohol can lead to harm, injury and death,” Magistrate McIntyre said.

Liquor & Gaming NSW Director of Compliance Operations Sean Goodchild said the offences threatened the integrity of the RSA training and certification process which is a vital part of the NSW Government’s efforts to curb alcohol-related harm.

“The vast majority of RSA training providers do the right thing and take their responsibilities seriously, but this case shows rogue operators who try to cheat the system will be caught and face serious consequences,” Mr Goodchild said.

MEDIA CONTACT: Eric Aubert 02 9995 0794 / 0438 207 294