Liquor & Gaming NSW undertakes monitoring of casino compliance, and enforcement.
You can contact us to pass on information, make a formal complaint, or if you have concerns about:
Games, and rules of games, played at the casino must be approved by ILGA or an ILGA delegate. The casino and patrons must abide by the rules.
The casino operator must make a copy of the rules available to patrons upon request.
The casino operator may give a person an exclusion order, which prohibits them from entering or remaining in the casino. The order remains in force until it is removed.
An excluded person can appeal the decision unless it was issued at the direction of the NSW Commissioner of Police. The appeal needs to be sent to ILGA in writing within 28 days of the order being issued. While the appeal is being reviewed the exclusion order stands.
A request for review may be made to the casino operator at any time.
It is an offence for an excluded person (other than a person who has self-excluded) to enter or remain in the casino.