Liquor & Gaming NSW undertakes monitoring of casino compliance, and enforcement.
You can contact us to pass on information, make a formal complaint, or if you have concerns about:
Games, and rules of games, played at the casino must be approved by ILGA or an ILGA delegate. The casino and patrons must abide by the rules.
The casino operator must make a copy of the rules available to patrons upon request.
The casino operator may give a person an exclusion order, which prohibits them from entering or remaining in the casino. The order remains in force until it is removed.
An exclusion order given by the Authority, or at the direction of the NSW Commissioner of Police, may not be reviewed.
A person who is given an exclusion order by the casino operator on application made by another party who considers the person has a problem from gambling activities, may apply in writing to the casino operator for a review. The casino operator must review the exclusion order and notify the applicant of the outcome. If unsuccessful, the applicant can request a further review by the Authority within 14 days of the casino operator’s decision.
It is an offence for an excluded person (other than a person who has self-excluded) to enter or remain in the casino.