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31 December 2020

RSA trainer learning resources

Preventing intoxication guidelines

Intoxication guidelines PDF, 176.9 KB
These guidelines provide detailed guidance on what to look out for when someone is intoxicated.

Preventing intoxication PDF, 172.2 KB
These guidelines set out steps for licensees and staff to prevent intoxication on licensed premises.

Standard drinks
The Standard Drinks guide can be used to help identify how many standard drinks are in different measures and types of beverages.

Learning Resources – Videos

Intoxication and Harm Minimisation

Identifying an intoxicated person
Join Roz, an experienced RSA practitioner, as she starts a new job in a liquor store. Her manager Tom talks her through the ins and outs of the job and asks if she can describe the signs of intoxication.

Erratic drinking behaviours and how to prevent intoxication 
Heath, a waiter, notices that our group of friends are starting to get a bit on the rowdy side. When Shivam comes up to the bar to order some drinks for his friends (plus a couple for himself), Heath decides he’d better slow him down.

Refusing service
Cerise, who is working at a bar, meets a group of friends on a night out. Em has become intoxicated. What should Cerise do? Slow her down? Tell her off? Refuse to serve her and ask her to leave?

Impacts of alcohol
This short video explores the impacts of alcohol.

Your role in harm minimisation
This short video explores the topic of harm minimisation in NSW: what it is, what strategies have been put in place to minimise harm, and your role as an RSA practitioner.

Identification video

Minors and ID checks
Kirsty joins the group of friends as they’re lining up to enter a nightclub. Nick, who’s serving behind the bar, is worried they might be underage.

Proof of Identity

Digital Driver Licence
Find out more about the Digital Driver Licence, available through the Service NSW app.

Checking a Digital Driver Licence 
Customers might choose to present a Digital Driver Licence, so it’s important you know how to check these.

RSA Course Materials

Training selector tool
Anyone who sells, serves or supplies alcohol must complete RSA training in NSW, and people who work in more senior roles in the liquor industry may need to complete higher level Licensee and/or Advanced Licensee training. Find out if you need licensee training using our selector tool.

NSW RSA Course Handbook PDF, 3659.71 KB
Includes the most recent changes to liquor laws.

RSA Course Development Guide PDF, 1424.43 KB Guidance for L&GNSW approved training providers or for RTOs applying to L&GNSW for approval to deliver RSA in NSW, to ensure their NSW RSA course meets L&GNSW’s requirements and standards for development of course content and assessment tools.

Legislation and Licence conditions

ATP Conditions of Approval – RSA and RCG PDF, 203.92 KB
These are specific conditions that ATPs must meet when delivering RSA and RCG.

ATP Conditions of Approval – RSA and/or RCG and LT and/or ALT PDF, 463.38 KB
These are specific conditions that ATPs must meet when delivering RSA and/or RCG and LT and/or ALT.

Liquor Act 2007
The Liquor Act 2007 (‘the Act’) regulates and controls the sale, supply and service of alcohol and certain aspects of the use of premises on which alcohol is sold or supplied.

Liquor Regulation 2018
The Liquor Regulation 2018 is a subsidiary legislation which provides greater guidance on how the legal provisions of the Liquor Act 2007 should be applied.

Liquor licencing in NSW
A liquor licence is generally required wherever alcohol is sold in NSW and different types of businesses need different licences

Licence conditions
Select here to review statutory licence conditions for a range of licence types.

Liquor promotions – good and bad
Acceptable promotions won’t encourage rapid or excessive consumption of alcohol. Find out more.


Compliance checklists
Liquor & Gaming NSW has developed a variety of licence-specific checklists which cover important legal requirements such as signage, advertising and training.

RSA marshals
An RSA marshal is someone whose role is to make sure venues comply with RSA obligations.

Incident registers
Incident registers record certain incidents which happen in venues and include date, time and information about the customer. It is mandatory to maintain an incident register in some circumstances.

Prescribed precincts
Special licence conditions apply to most venues within the prescribed precincts found in the Kings Cross and Sydney CBD entertainment precincts.

Liquor accords
A liquor accord is a group of local stakeholders (e.g. licensed venues, police, council representatives, local business owners and community members) who are committed to minimising the harms associated with alcohol abuse.

Incentives and Demerit Point System
A factsheet for Incentive and Demerit Point System PDF, 444 KB is available. The system rewards licensees, managers and clubs with a clean record by discounting liquor licence fees and sanction those who commit serious offences by imposing demerit points which can result in escalating remedial action.

Self-exclusion is when a customer excludes themselves from a licensed venue by entering into an agreement with a licensee or licensed venue because of personal alcohol or gambling issues.

Venue Management and Signage

Signage selector tool
See what signage is required for each type of business.

Voluntary signage
We provide a range of voluntary signs that may be useful for different types of licensed venues to assist with harm minimisation.