To work in certain roles in the liquor and gaming industries in NSW, you need an RSA/RCG competency card.
A competency card is required if you:
The photo competency card is a plastic card, similar to a driver licence and is valid for five years. It is also available in a digital version that you can download on your smartphone or tablet.
The card is proof that you've successfully completed training in one or all of these courses:
Learn more: RSA and RCG training
Learn more: Licensee and Advanced Licensee training
Learn more: Privacy training
To get your first competency card you must pass an RSA or RCG course, or both, through an approved training provider. When you complete the course, your provider will give you an interim certificate that allows you to work for the first 90 days while you order and receive your photo competency card.
Take your interim certificate with you to a Service NSW Service Centre, as well as 100 points of ID that are all originals. Note that your personal details on your interim certificate must match your ID – any discrepancies can be fixed at Service NSW. Your photo will be taken and you should receive your NSW photo competency card in four weeks.
Apply for a card as soon as possible to ensure your interim certificate doesn’t expire before receiving your competency card in the post.
The digital competency card is also available as soon as you order your photo card at Service NSW - it is free, quick to download and legally valid. Download it to your smartphone via the Service NSW app available on iTunes® or at the Google Play™ store.
Visit Service NSW to learn more about the digital NSW competency card.
You can manage your competency card online:
Visit: competency card self service portal
RSA and RCG competency cards expire after five years from the date of your first course. The expiry date is displayed on your card. To keep working in the industry, you need to renew your card before it expires.
Find out more: renew your competency card
If your current RSA/RCG competency card has been lost or stolen, was never received or needs a name change, you will need to replace your card.
Find out more: replace your competency card
The fee for a replacement card is set out in the fee schedule.
We send you reminders about your competency card, so it's important to keep your contact details up-to-date:
Form: Order a replacement competency card CC0500 PDF, 242.29 KB
New-look competency cards RSA and RCG competency cards were redesigned and are now issued to new competency cardholders.
Current cardholders of the previous design should continue to use their existing cards, as these cards remain valid until expiry. As cards are renewed or replaced, they will be issued in the new design. Digital competency cards are not impacted by these changes.
Paper certificates also referred to as 'existing RSA certificates' and 'existing RCG certificates' expired on 30 June 2016.
If you previously held a paper RSA certificate, you should have undertaken new RSA or RCG training to receive a photo competency card.