Use space to open navigation items

RSA, RCG, Licensee, and Advanced Licensee training

To work in the liquor and gaming industry in NSW, you need to undertake training. NSW has a tiered industry training framework which ensures that you are able to complete the relevant training when your role requires it.

Responsible Service of Alcohol (RSA) training is the foundation in order to sell, serve or supply liquor. Depending on your duties you may also need Responsible Conduct of Gambling (RCG) training. Gaming machines are allowed in registered clubs and hotels and venue staff have additional responsibilities when operating gaming machines.

People who would like to work in senior roles that have greater responsibilities under the liquor laws will be required to complete additional training. Licensee training is a requirement for most licensees, approved managers and club secretaries.

Advanced Licensee training is an additional course for those who may operate a business in a higher risk environment, such as venues that trade regularly after midnight.

Only a Registered Training Organisation (RTO) approved by L&GNSW can conduct approved NSW competency card training and issue certificates.

The price charged for the RSA, RCG, Licensee, or Advanced Licensee training courses vary between RTOs. The amount you pay includes the cost for your NSW competency card.

To sell or supply alcohol in NSW you must complete the RSA training course provided by an approved RTO. If you are new to the liquor industry or returning to a job requiring RSA competency after five years, you need to complete a full training course.

Some L&GNSW approved RSA online providers deliver a bridging course to complete the NSW RSA requirements for people who have completed the National RSA (SITHFAB002) competency in another state.

Find a training provider

RSA training applies to:

  • club secretaries and club directors (if they serve alcohol)
  • licensees and managers
  • service staff
  • RSA marshals
  • crowd controllers
  • security staff
  • promotional staff
  • volunteers.

The RSA course is part of an effort to better manage the negative impacts alcohol can have on our community.

The RSA course covers a range of topics, including:

  1. the context of RSA in NSW
  2. the legislative framework for RSA, and
  3. preventing intoxication and underage drinking.

Course materials

The RSA Student Course Notes (PDF 9.3 MB) includes the most recent changes to liquor laws.

Your competency goes national

From 1 July 2018, if you complete an RSA in NSW you will also be issued with a National RSA Statement of Attainment (SITHFAB002), which may allow you to work in other states in Australia, depending on each state's requirements.

The RCG course helps to promote safety (harm minimisation) in venues where there are gaming machines, including how to recognise gambling problems and addiction.

RCG training is mandatory if your work duties involve gaming machines. RCG training applies to:

  • licensees of a full hotel licence
  • secretaries of a registered club
  • staff with gaming machine duties
  • staff who pay out winnings
  • staff who patrol or serve in the gaming machine area.

Whether you are a staff member or an employer, you may be fined if you work without a valid competency card, or allow employees to work without one. Find out more about fines.

The topics covered in the RCG course include:

  • benefits of RCG
  • problem gambling
  • harm minimisation
  • gambling laws
  • minors
  • offences and penalties
  • gaming signage
  • self-exclusion
  • strategies to conduct gambling responsibly
  • venue self-audit checklists
  • player prizes and winnings payment, and
  • how gaming laws affect employees of licensed premises.

Course materials

The RCG materials include:

This work is based on a project undertaken by the Institute of Family Practice, Uniting Care with financial assistance provided by the NSW Government from the Responsible Gambling Fund.

Two new higher level industry training courses are now available. The Licensee and Advanced Licensee training courses are for licensees, approved managers and club secretaries, so you are better prepared for the challenges of operating a venue, while ensuring a vibrant and safe hospitality scene.

Licensee training

Licensee training is for most licensees, approved managers and club secretaries.

Licensee training covers a range of topics, including:

  • understanding the relevant liquor laws and regulations that impact you as a licensee
  • knowing your responsibilities in managing your NSW liquor licence
  • understanding your responsibilities as a licensee to manage alcohol related harms in your business
  • how to implement strategies for your business to improve operations
  • understanding the consequences of non-compliance and what that means for you as a licensee.

Advanced Licensee training

Advanced Licensee training is an additional course for those who may operate a business in a higher risk environment, such as venues authorised to trade after midnight.

Advanced Licensee training covers topics, including:

  • understanding and carrying out your legal responsibilities as a licensee operating in a higher risk environment,
  • analysing and minimising the risks relevant to your liquor licence
  • managing, operating and leading a successful licensed business.

The courses will be mandatory for:

  • Licensees and approved managers applying for a new liquor licence or transfer of existing licence to another person or premises from 1 September 2018
  • Existing licensees and approved managers from 1 April 2019, aligned to the renewal of your existing NSW competency card.

Course materials

The Licensee training and Advanced Licensee training course materials will soon be available and include information relevant to those operating a venue, and the additional responsibilities that these positions hold.

What training do I need?

Not sure which training you need? We have developed a checker to help you determine your training requirements.

1. Complete the RSA, RCG course or both: 

Complete the first-time course in a classroom or online (RSA only) environment through an L&GNSW approved RTO.

2. Receive an interim certificate: 

Once you've successfully completed the course, you will receive an interim certificate on the day. This certificate is valid for 90 days and allows you to work immediately.

3. Apply for your NSW competency card:

Take your interim certificate with you to apply for your NSW competency card at a Service NSW Service Centre,where you will have your identity checked and your photo taken. You will be sent a plastic NSW Competency card and you can also download a digital version through the Service NSW app.

If you already have a NSW competency card with an RSA endorsement, you can apply to have the RCG endorsement added to the card using form CC0570 Additional Competency Endorsement (PDF 665.2 KB).

All competencies expire on the same date, calculated five years from the first competency gained.

Tip: Apply for your photo NSW competency card as soon as possible as it will take one month to arrive. Your interim certificate is only valid for three months.

4. Go digital

You don’t have to wait for your competency card to arrive in the post. Download the app to your smartphone available on iTunes® or at the Google Play™ store. Once you have the app, you’ll need your CCH number to add your competencies. Your CCH number is displayed on your photo card.

Visit www.service.nsw.gov.au and search ‘Get started with digital licences’ to learn more about the digital NSW competency card.

1. Complete the Licensee Training (LT) and Advanced Licensee Training (ALT): 

Complete the LT course - or both LT and ALT courses - in a classroom, remote classroom, or online environment through an L&GNSW approved RTO.

2. Renew your existing endorsements (RSA and/or RCG): 

RSA

Completing the Licensee training will automatically renew your existing RSA endorsement.

RCG

If you have an RCG endorsement, you can choose to either:

  1. renew your RCG endorsement: undertake the RCG refresher with an Liquor & Gaming NSW (L&GNSW)  approved RTO when completing the Licensee training. Your RCG endorsement will then be added to your new NSW competency card.
  2. surrender your RCG endorsement: complete an RCG Surrender Form (PDF 161.8 KB) and provide it to the L&GNSW approved RTO when registering for the LT. Your RCG endorsement will no longer appear on your new NSW competency card.

3. Receive an interim certificate: 

Once you've successfully completed the LT and ALT (where applicable), you will receive an interim certificate on the day, which is valid for 90 days and is valid for duties immediately.

4. Apply for a new NSW photo competency card for further 5 years:

Take your interim certificate with you to apply for your new NSW photo competency card at a Service NSW Service Centre,where you will have your identity checked and your photo taken. You will be sent a plastic competency card and you can also download a digital version through the Service NSW app.

All competencies expire on the same date, calculated five years from when the Licensee training is completed.

Tip: Apply for your photo NSW competency card as soon as possible as it will take one month to arrive. Your interim certificate is only valid for 90 days and during this time your existing digital licence will not feature your photo.

Go digital today:

If you do not have a digital licence, download the app to your smartphone available on iTunes® or at the Google Play™ store. Once you have the app, you’ll need your CCH number to add your competencies. Your CCH number is displayed on your photo card.

If you already have a digital licence, after you have had your identity checked and your photo taken at a Service NSW Centre, your digital licence will reflect your new photo and include the additional licensee training endorsements you have received.

Refresher training is mandatory every five years to renew your NSW competency card. We will send you a reminder when your NSW competency card is due to expire.

You'll need to complete the online refresher training prior to the expiry of your NSW competency card as part of the renewal process.

Renewal cost: Refer to the Fee Schedule

Once you have completed your training and your RTO has provided you with an interim certificate you can work immediately.

To prove your competency, you can show your:

  • interim certificate
  • physical photo NSW competency card
  • digital competency card.

Contact us

T: 1300 024 720 | Monday to Friday | 9am - 4pm
E: competency.card@liquorandgaming.nsw.gov.au
Visit us: Level 6, 323 Castlereagh Street, Haymarket NSW 2000

Industry perspective

Industry representatives answer the question 'why is RSA so important?'