Use space to open navigation items

Working in a club

Registered clubs are owned by their members. They exist to deliver a wide range of benefits to their members and the wider community.

With more than 1,300 registered clubs in NSW, they are home to more than 5.7 million members. Clubs employ 42,000 people across NSW - 20,000 in Regional NSW.

Licensees, managers and bar and security staff of licensed venues should be familiar with the following policies and procedures.

Incident register: A licensee is required to maintain an incident register if the venue is either:

  • late trading venue
  • declared premises
  • holds a limited licence (and an incident occurs between midnight and 3am)
  • within the Kings Cross and Sydney CBD Entertainment precinct.

Standard drink guidelines: Knowing the standard drink guidelines help to prevent intoxication and minimise alcohol-related incidences.

One standard drink contains 10 grams of alcohol.

  • 375ml can or bottle full-strength beer = 1.4 standard drinks
  • 150ml wine = 1.4 standard drinks
  • 30 ml spirits = 1 standard drink.

Preventing intoxication: Liquor licensees and staff are required to serve alcohol responsibly to help minimise alcohol-related harm.

Refusing entry and ejecting patrons: Under the Liquor Act 2007 a licensed venue may eject or refuse entry to a patron under certain conditions.

You will need to undertake training to work in an environment where patrons may be drinking and using gaming machines.

Responsible Service of Alcohol (RSA)
To sell or supply alcohol in NSW you must complete the RSA training course. It allows you to:

  • supply or serve alcohol
  • provide security or crowd control activates
  • act as the Secretary of a registered club
  • act as an RSA marshal - if they are required in the venue by law or licence conditions.

Responsible Conduct of Gambling (RCG)
RCG training is mandatory if your work duties involve gaming machines and allows you to:

  • hold gaming machine duties
  • pay out winnings
  • patrol or serve in the gaming machine area
  • act as a the Secretary of a registered club

Find out more: RSA and RCG training

Privacy training
Privacy training focuses on the legal requirements for staff when scanning a patron's ID and operating a linked ID scanning system.

Privacy training courses are available only to people who have completed an RSA course and possess a competency card.

Find out more: Privacy training

Senior club roles

Learn more about the training, experience, and prior learning that's needed by senior managers in clubs to meet Liquor & Gaming NSW (L&GNSW) and the Independent Liquor & Gaming Authority (ILGA) requirements.

Club secretary training

Club Secretaries need to:

  1. complete the mandatory Board Governance & Secretary Manager course within two years of their appointment. 
    T: 02 9746 4199 E: training@cmaa.asn.au

    Additionally Club Secretaries should hold:

  2. a current Responsible Service of Alcohol (RSA) certificate
  3. a current Responsible Conduct of Gambling (RCG) certificate, if the club operates gaming machines.

Find out more: RSA and RCG training

Change the Club Secretary

Make an application to change the secretary of the club through either the:

Before ILGA can approve the application, the new Club Secretary will also need to provide a current NSW National Police Check. You can begin a NSW police check online.

Club managers and directors hold important roles in the governance and management of clubs. Managing a club's assets requires both experience and training.

A training framework for club managers and directors ensures that office bearers are aware of their fiduciary and governance responsibilities, and are able to make commercial decisions that enhance the long term viability of their club.

Club manager training

Club managers need to:

  1. complete the mandatory Board Governance & Secretary Manager course within two years of their appointment. 
    T: 02 9746 4199 E: training@cmaa.asn.au

    Additionally a Club Manager should hold:

  2. a current Responsible Service of Alcohol (RSA) certificate
  3. a current Responsible Conduct of Gambling (RCG) certificate, if the club operates gaming machines.

Find out more: RSA and RCG training

Exemptions

Exemptions to completing the mandatory course may apply to Club Managers who have held a manager position for three out of the last five years in a NSW registered club.

Exemptions also apply if a person is appointed as a club manager in an honorary capacity and is also a director of a club.

Club managers and directors hold important roles in the governance and management of clubs. Managing a club's assets requires both experience and training.

A training framework for club managers and directors ensures that office bearers are aware of their fiduciary and governance responsibilities, and are able to make commercial decisions that enhance the long term viability of their club.

Club Director training

ClubsNSW mandatory Director training program of two courses, provides the information directors need to fulfil corporate governance training compliance.

  1. Director Foundation & Management Collaboration (DFMC)
  2. Finance for Club Boards (FFCB).

Find out more: course details

T: 02  9268 3000 | E: education@clubsnsw.com.au

Alternatively, club directors can complete training aligned to the units of competency:

  • BSBGOV401A - Implement Board member responsibilities
  • BSBGOV402A - Work within organisational structure, and
  • BSBGOV403A - Analyse finance reports and budgets.

These director training course are conducted by some registered training organisations, including the Canterbury-Hurlstone Park RSL Club's School of Hospitality.

Exemptions

Training

Exemptions for either or both of the above course may apply to club directors who have previously:

  • been a director at an NSW registered club from 1 July 2010 until 30 June 2013
  • held a manager or executive office of another Australian public company or charitable fundraising organisation from 1 July 2010 until 30 June 2013
  • completed other approved courses as listed.

Small clubs and large clubs 

  • Small clubs, with less than $1 million gaming turnover, need only two directors trained or deemed exempt from training
  • Large clubs, with more than $1 million gaming turnover, need to have 50% of their directors trained or deemed exempt from training by 1 July 2016, increasing to 100% by 1 July 2018.

Limit to board numbers

From 1 January 2017, all club boards must not exceed nine members.

Board appointed directors

Clubs have the option of appointing Directors who hold high level skills or business experience. This provides certainty for clubs that direct appointments can be made, subject to a club's constitution being amended.

Club boards may directly appoint up to two directors with the following requirements:

  • the term of appointment is no longer than three years
  • the person must be a full member of the club
  • within 21 days of being appointed the Board must notify members by placing a notice on its noticeboard and website of the reasons for the appointment. This must include the person's relevant skills and qualifications, and any proposed payment for fulfilling their role.