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Liquor & Gaming NSW

Help with problem gambling

There are many services that can help anyone experiencing harm from gambling, including gamblers, their family and friends, to change their lives for the better.

There’s a wide range of support and resources available through the NSW Gambling Help website.

Visit the Get Help page on the NSW Gambling Help website to find Gambling Help support that best meets your needs.

There are many experienced, free and confidential services ready to help you, including counsellors, Warruwi Aboriginal support, help for women and practical support including financial counsellors and legal help specialists.

NSW Gambling Helpline - 1800 858 858

Gambling Helpline is a 24 hour, 7 days a week telephone service that offers crisis counselling, information and referrals for problem gamblers, their families, and their friends.

Anyone in NSW can talk to a trained counsellor about their own, or someone else's gambling problem.

Gambling Helpline services

  • Qualified and experienced counsellors answer calls and offer guidance to callers who may be in crisis.
  • Counsellors help callers who are unsure if they have a gambling problem.
  • The Gambling Helpline can help people get face-to-face counselling through referrals to local services, with a range of gambling and financial counselling services across NSW.
  • The Helpline also offers planned telephone counselling and email support.
  • The Helpline can send callers printed information, including fact sheets on problem gambling, and a self-help booklet.
  • The Helpline caters for people from non-English speaking backgrounds via a 24-hour professional telephone interpreter service.

Contact: T: 1800 858 858 | Online chat, SMS, and email support: www.gamblinghelponline.org.au | W: www.gamblinghelp.nsw.gov.au
Hearing impaired callers can access helplines via the National Relay Service.

Multicultural Problem Gambling Service - 1800 856 800

Confidential assistance is available to gamblers and their families in more than 30 languages at locations across NSW. Assistance includes free telephone counselling, information, advice and referral and one-to-one counselling in a preferred language.

Contact: T: 1800 856 800 | E: WSLHD-MPGS@health.nsw.gov.au | W: www.dhi.health.nsw.gov.au/mpgs

Gambling Help Online

The Gambling Help Online website offers free online chat, SMS and email support to anyone affected by gambling, including gamblers, their family and friends. This online support is available 24 hours, 7 days per week. It’s safe and secure and you’ll be provided experienced, private and confidential support from real people.

Contacts: T: 1800 858 858 | W: www.gamblinghelponline.org.au

Gambling programs

Clubs and hotels in NSW must have an arrangement with a service provider that offers problem-gambling counselling for their members or patrons. You can also enter into a self-exclusion agreement with your local venue to help support you in gambling.

Find out more about self exclusion.