A welcome message from our Deputy Secretary:
An incident register is a record of certain types of incidents that occur at a licensed venue. As a licensee of certain venues you must maintain an incident register.
Learn more about the benefits of joining an accord, tips to running an accord and fundraising, and resources to support your strategies.
Resolving issues at a local level may prevent complaints escalating to mediation or a formal process.
Liquor Regulation 2018 introduced new training for licensees. See if the training applies to you.
Under an agreement, licensees and staff are to stop a person from entering or staying on the licensed premises.
In NSW, all gambling venues must offer a self-exclusion scheme. Find out what you need to know.
Find out what you can do to promote a culture of responsible gambling and protect people from problems associated with excessive gambling.
The system rewards licensees, managers and clubs with a clean record by discounting liquor licence fees and sanction those who commit serious offences by imposing demerit points which can result in escalating remedial action.
All venues with gaming machines will be required to keep a record of all gambling incidents in a register. This requirement will commence from the 1 July 2024.
A Gaming Plan of Management (GPOM) is a framework for patrons and venue staff to understand a venue’s responsible conduct of gambling obligations.
Hotels and clubs with 20 or more GMEs are required to have Responsible Gambling Officers on duty when gaming machines are operating. This requirement will commence from the 1 July 2024.
This is a guide for new licencees and appointed managers. The following information will help you meet your obligations and responsibilities in NSW.
