Gaming Plan of Management

A Gaming Plan of Management (GPOM) is a framework for patrons and venue staff to understand a venue’s responsible conduct of gambling obligations. It will provide guidance to staff on how to meet these obligations and how to respond to particular gaming-related situations.

All hotels and clubs with GMEs will be required to create and maintain a GPOM, and all staff must comply with the GPOM from 1 July 2024.

The minimum requirements for the GPOM will be outlined in amendments to the Gaming Machines Regulation 2019.

The GPOM must outline how the licensee will implement and manage the following legislative requirements:

• Venue gambling signage and information
• Player assistance, including information about exclusion and counselling
• Prevention of minors using gaming machines
• How prizes will be paid and how cheques will be cashed
• Player reward/account schemes including provision of activity statements
• RCG certification and refresher training for venue staff
• Responsible Gambling Officers
• Gambling Incident Registers
• A premises plan including the location of the gaming room, gaming machines and cash dispensing facilities (ATM and CRT).

The GPOM must:

• Include the date, clear headings, page numbers and paragraphs numbers
• Include the contact details of local Licensing Police
• include responsibilities and procedures for maintaining and updating the GPOM
• always available at the venue
• be easily accessible and provided to staff
• be immediately produced for inspection upon request by NSW Police or L&GNSW inspectors
• be reviewed and updated annually and when changes are required to reflect emerging risks and legislative changes

Hotels and clubs must ensure that staff involved with the conduct of gaming are trained on the plan in that hotel and club and their RCG responsibilities.

The GPOM is not required to be given to the Authority for approval.