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Our customer experience team

Our customer experience team can help you on the range of services we provide, including:

  • liquor and gaming regulation and licensing information
  • Responsible Service of Alcohol (RSA), Responsible Conduct of Gambling (RCG), Licensee and Advanced Licensee training and competency cards
  • product orders including incident registers, and mandatory liquor and gaming signage
  • requests for data and statistics, such as premises listings and club rankings
  • general enquiries.

Contact us online

Use our online feedback form to:

  • ask a question – ask for help to point you in the right direction
  • report an incident – e.g. a disturbance complaint about a licensed venue
  • make a suggestion – let us know if you have a great suggestion that would improve our service to you
  • give us feedback – let us know if we’ve done a great job helping you
  • make a complaint – let us know where we need to improve

Call us

T: 1300 024 720 | Monday - Friday | 9am - 4pm

Speak to us in your language

T: 131 450 - ask the interpreter to connect you to Liquor & Gaming NSW on 1300 024 720.​

Visit us

Level 6, 323 Castlereagh Street | Haymarket NSW 2000 | view on map

We’re open Monday - Friday | 9am - 5pm

Send us mail

Liquor & Gaming NSW | GPO Box 7060 | Sydney NSW 2001