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We are moving to Parramatta in March 2020

From Monday 16 March, our front counter service is moving online.

Convenient alternatives are available for the range of services we provide:

There are no counter services at our head office.

Our customer experience team

Our customer experience team can help you on the range of services we provide, including:

  • liquor and gaming regulation and licensing information
  • Responsible Service of Alcohol (RSA), Responsible Conduct of Gambling (RCG), Licensee and Advanced Licensee training and competency cards
  • product orders including incident registers, and mandatory liquor and gaming signage
  • requests for data and statistics, such as premises listings and club rankings
  • general enquiries.

Contact us online

Use our online feedback form to:

  • ask a question – ask for help to point you in the right direction
  • report an incident – e.g. a disturbance complaint about a licensed venue
  • make a suggestion – let us know if you have a great suggestion that would improve our service to you
  • give us feedback – let us know if we’ve done a great job helping you
  • make a complaint – let us know where we need to improve

Call us

We have made changes to how we answer your enquiries so our services continue to be available to you.

You can send us your enquiry by using the online feedback form and we will respond to you by email.

If you prefer to speak with a staff member, please add your telephone number to your enquiry and we will call you.

We will respond to messages as soon as possible and within two business days. Thank you for your patience and understanding.

Speak to us in your language

We have made changes to how we answer your enquiries so our services continue to be available to you.

You can send us your enquiry by using the online feedback form and we will respond to you by email.

If you prefer to speak with a staff member, please add your telephone number to your enquiry and we will call you.

We will respond to messages as soon as possible and within two business days. Thank you for your patience and understanding.

Write to us

Liquor & Gaming NSW | GPO Box 7060 | Sydney NSW 2001

contact.us@liquorandgaming.nsw.gov.au

Head office

Our new head office address:

4 Parramatta Square | 12 Darcy Street | Parramatta NSW 2150

There are no counter services at our head office.

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