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Patron rights

As a patron of licensed venues in NSW you have the right to enjoy safe and responsible drinking environments.

The Liquor Act 2007 supports responsible drinking and provides powers for licensees and police to remove and ban problematic patrons from the venue.

Your rights as a patron:

  • Access to free water – all licensed venues where alcohol is consumed on the premises in NSW are required to provide free water to patrons
  • Availability to purchase food in hotels, clubs, entertainment venues, restaurants and other venues where alcohol is consumed on the premises
  • A smoke-free environment in indoor areas, and certain outdoor areas, of licensed venues
  • Responsible service of alcohol by staff in licensed venues.

Member access to club information

By law, clubs are required to make available information to members that relates to the management and financial administration of the club including:

  1. A register of disclosures made by the directors and employees of the club
  2. Details of any overseas travel made by directors and employees of the club
  3. Details of loans given by the club to employees
  4. Details of certain contracts of employment to top executives of the club
  5. Details of payments made by the club for consultant services
  6. Details of legal settlements made by the club with a director or an employee of the club
  7. Details of legal fees paid by the club for a director or an employee of the club
  8. The club's annual gaming machine profit
  9. The amount applied by the club to community development and support
  10. Quarterly profit and loss, trading accounts and balance sheets.

Clubs will display a notice on the club premises and website advising you, as a member, how you can access this information and make it readily available on request. They may also provide information to you in a newsletter or by email.