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24 September 2021

Liquor & Gaming learning resources

Last updated: 2 February 2024

On this page

This page contains a range of learning resources, course materials and tools suitable for students, training providers and people working in the NSW liquor and gaming industry, including links to relevant legislation and guidelines.

These resources relate to mandatory training required in order to work in the NSW liquor and gaming industry, including:

  • Responsible Service of Alcohol (RSA) - required to sell, serve, or supply alcohol in NSW
  • Responsible Supply of Alcohol Training (RSAT) - required to make same day alcohol deliveries to retail customers in NSW, and
  • Responsible Conduct of Gambling (RCG) - required to work with gaming machines in NSW licensed premises.

Responsible Service of Alcohol (RSA)

Course materials

NSW RSA Course Handbook PDF, 2820.01 KB

The Responsible Service of Alcohol Course Handbook includes the most recent changes to the liquor laws.

RSA Course Development Guide PDF, 2175.84 KB

This guide provides direction for L&GNSW approved training providers or for registered training organisations (RTOs) applying to L&GNSW for approval to deliver RSA in NSW. It ensures RSA courses meet L&GNSW’s requirements and standards for development of course content and assessment tools.

Videos

Responsible service of alcohol – scenarios

Follow a group of friends on a night out in this series of four training videos which outline a number of RSA-related scenarios.

Identifying intoxication

Join Roz, an experienced RSA practitioner, as she starts a new job in a liquor store. Her manager Tom talks her through the ins and outs of the job and asks if she can describe the signs of intoxication.

Erratic drinking behaviours and how to prevent intoxication

Heath, a waiter, notices that our group of friends are starting to get a bit on the rowdy side. When Shivam comes up to the bar to order some drinks for his friends (plus a couple for himself), Heath decides he’d better slow him down.

Refusal of service

Cerise, who is working in a bar, meets a group of friends on a night out. Em has become intoxicated. What should Cerise do? Slow her down? Tell her off? Refuse to serve her and ask her to leave?

ID checks

Kirsty joins her friends as they’re lining up to enter a nightclub. Nick, who’s serving behind the bar, is worried they might be underage.

Case studies

These case studies explore the impacts of alcohol and how you as an RSA worker can make a positive difference.

Impacts of alcohol

This short video explores the impacts of alcohol.

Your role in harm minimisation

This short video explores the topic of harm minimisation in NSW: what it is, what strategies have been put in place to minimise harm, and your role as an RSA practitioner.

Responsible Supply of Alcohol Training (RSAT)

Course Materials

Responsible Supply of Alcohol Training (RSAT) Course Handbook PDF, 1651.99 KB

The RSAT Course Handbook for same day delivery of alcohol in NSW.

Videos

Responsible supply of alcohol scenarios

Minors and ID checks

This video shows a delivery driver arriving at a house with an order of alcohol for a recipient who looks under 25. What should the delivery driver do? Deliver and get back on the road as he’s having a busy day? Refuse delivery? Check the recipient’s ID?

Refusing supply to an intoxicated recipient

This video shows a delivery driver arriving at a house with an order of alcohol for a recipient who looks intoxicated. What should the delivery driver do? Deliver anyway to avoid confrontation? Refuse delivery?

Checking ID and refusing delivery – risk of secondary supply

This video explores the dos and don’ts when a same day alcohol delivery driver suspects secondary supply to minors. What should the delivery driver do? Deliver anyway? Give the recipient a piece of his mind? Refuse the delivery?

Case studies

Introducing same day alcohol delivery laws

This short case study explores the introduction of same day delivery of alcohol laws in NSW to address the potential risk of minors or intoxicated people accessing alcohol by same day delivery.

Minimising harm and staying safe when making same day deliveries

This short case study explores how to minimise harm and stay safe when delivering alcohol in NSW as a same day delivery driver.

Responsible Conduct of Gambling (RCG) and
Advanced Responsible Conduct of Gambling (ARCG)

Course Materials

RCG Standard Course Participant Workbook PDF, 4707.76 KB

The RCG Standard Course Participant Workbook outlines the mandatory training for staff involved in the operation of gaming machines in NSW. The training provides gaming staff with practical skills to identify and proactively intervene when patrons display signs of problematic gambling behaviour.

ARCG Advanced Course Participant Workbook PDF, 4572.21 KB

The current ARCG Advanced Course Participant Workbook provides the resources and practical skills required to identify and proactively intervene to support patrons that might be experiencing gambling harm. Updated course materials reflecting the newly introduced RGO role and other new proposed venue requirements are currently under development.

Note: L&GNSW is proposing to mandate ARCG training for RGOs and other senior roles within hotels and clubs that operate gaming machines. A staged implementation of the proposed training requirements will ensure that harm minimisation benefits are realised for the NSW community, while allowing NSW venues, staff, management, and training providers time to adjust.

Further information on ARCG training and mandatory requirements can be found here

GambleAware NSW YouTube channel

The GambleAware channel features videos about the effects of gambling, and free confidential support available for anyone affected by gambling.

GambleAware website

Information on how to gamble safely and free confidential support for anyone affected by gambling.

Guidelines, legislation and tools

Guidelines

Intoxication guidelines PDF, 186.41 KB

These guidelines provide detailed guidance on what to look out for when someone is intoxicated.

Preventing intoxication PDF, 214.59 KB

These guidelines set out steps for licensees and staff to prevent intoxication on licensed premises.

Standard drinks

The Standard Drinks guide can be used to help identify how many standard drinks are in different measures and types of beverages.

Same day alcohol delivery one-page overview PDF, 173.71 KB

A new regulatory framework applies from 1 July 2021 to lift standards for the same day alcohol delivery market to manage risks and regulatory obligations.

The Sydney CBD Entertainment and Kings Cross precincts have the highest concentrations of licensed premises in NSW. The Cumulative Impact Assessment approach supports careful management of risks of alcohol-related harm in identified high-risk areas.

Approved training courses – approved training provider advertising guidelines from (From 1 July 2022) PDF, 896.6 KB

This document provides updated guidelines for production of any advertising in relation to the delivery of a L&GNSW approved training course.

ATP conditions of approval and guidelines

ATP Conditions of Approval PDF, 335.07 KB

These are specific conditions that L&GNSW Approved Training Providers (ATPs) must meeting when delivering RSA, RCG, Licensee /Advanced Licensee Training and/or Advanced RCG training.

Approved training courses – approved training provider advertising guidelines PDF, 896.6 KB

This document provides guidelines for production of any advertising in relation to the delivery of an L&GNSW approved training course.

Legislation and licence conditions

Liquor Act 2007

The Liquor Act 2007 regulates the sale, supply and service of alcohol and certain aspects of the use of premises on which alcohol is sold or supplied.

Liquor Regulation 2018

The Liquor Regulation 2018 is a subsidiary legislation which provides greater guidance on how the legal provisions of the Liquor Act 2007 should be applied.

Liquor Amendment (Night-time Economy) Act 2020 No 40

Contains a range of changes to the NSW liquor laws to support Sydney’s nightlife and to encourage a vibrant and safe 24-hour economy introduced from December 2020.

Liquor licensing in NSW

A liquor licence is generally required wherever alcohol is sold in NSW and different types of businesses need different licences

Licence conditions

Outlines statutory licence conditions for a range of licence types.

Liquor promotions – good and bad

Acceptable liquor promotions should not encourage rapid or excessive consumption of alcohol. Find out more.

Gaming Machines Act 2001

The Gaming Machines Act 2001 regulates the control and management of gaming machines in hotels and clubs and provides the framework for responsible conduct of gambling.

Gaming Machines Regulation 2019

The Gaming Machines Regulation 2019 is a subsidiary legislation which provides greater guidance on how the legal provisions of the Gaming Machines Act 2001 should be applied.

Compliance

Compliance checklists

Liquor & Gaming NSW has developed a variety of licence-specific checklists which cover important legal requirements such as signage, advertising and training.

RSA marshals

An RSA marshal is someone whose role is to make sure venues comply with RSA obligations.

Incident registers

Incident registers record certain incidents which happen in venues and include date, time and information about the customer. It is mandatory to maintain an incident register in some circumstances.

Prescribed precincts

Special licence conditions apply to most venues within the prescribed precincts found in the Kings Cross and Sydney CBD entertainment precincts.

Liquor accords

A liquor accord is a group of local stakeholders (e.g., licensed venues, police, council representatives, local business owners and community members) who are committed to minimising the harms associated with alcohol abuse.

Incentives and Demerit Point System

This system rewards licensees, managers and clubs with a clean record by discounting liquor licence fees and sanctions those who commit serious offences by imposing demerit points which can result in escalating remedial action. Read more.

Self-exclusion

People wishing to exclude themselves from licensed venue(s) due to personal alcohol or gambling issues can enter into a self-exclusion agreement with a licensee.

Venue management and signage

Signs for your business

Check what signage is required for each type of business.

Voluntary signage

A range of voluntary signs that may be useful for different types of licensed venues to assist with harm minimisation.

Strategies to reduce gambling harm

Strategies that go beyond your minimum legislative requirements that a venue can adopt to prevent and reduce gambling harm.

Proof of Identity

Digital Driver Licence

Find out more about the Digital Driver Licence, available through the Service NSW app.

Checking a Digital Driver Licence

Customers might choose to present a Digital Driver Licence, so it’s important you know how to check these.

Search tools

Liquor-related training selector tool

To sell, serve or supply alcohol in NSW, you must complete RSA training. People who work in more senior roles in the liquor industry may need to complete Licensee and the Advanced Licensee training (where applicable). Find out what training you need by using our training selector tool.

ATP search and mapping tool

Use this tool to find a L&GNSW approved training provider (ATP) who delivers NSW competency card training in your local area or online.

Licence selector tool

Understanding and selecting what licence your business or event needs can be a complex and difficult process to navigate. Use this tool to find the most appropriate liquor licence type for your business or event needs.