The Centralised Monitoring System (CMS) is a regulatory tool that connects all gaming machines in NSW registered clubs and hotels to:
Maxgaming (MAX) Pty Ltd holds a 15 year exclusive licence to operate the new CMS for gaming machines in NSW until 30 November 2032.
MAX is responsible for the day to day operation of the CMS under a Venue Agreement with hotel and club venues approved by the Minister for Customer Service.
Data Monitoring Services (DMS), a branch of MAX, operates the CMS and are required to do the following:
DMS must also provide:
All gaming machines, including linked progressive jackpot controllers, must be connected to the CMS.
Each gaming machine is installed with a gaming machine interface card (GMIC), which carries the machine's unique gaming machine identification (GMID).
The card is connected to a CMS site controller, which is a computer that is located onsite at the venue. The GMIC records the gaming machine's activity and forwards the data to the CMS site controller every 15 minutes.
Each day, the CMS site controller forwards data collected from all the machines connected to it, to the CMS central computer.
The information collected from each machine is used to calculate the Gaming Machine Tax and to monitor any faults and integrity issues.
All gaming machines authorised to be kept in a hotel or club must be connected to the CMS in accordance with connectivity arrangements (PDF 162.3 KB) approved by the Minister. The connectivity arrangements provide some exceptions to the general connectivity requirements.
As the CMS Licensee, MAX is responsible for the process and cost of installing CMS equipment and connecting gaming machines to the CMS.
To arrange a connection to the CMS, contact DMS at least:
In limited circumstances, you may need to disconnect gaming machines from the CMS due to natural disasters, venue renovations, closure of licensed premises, repair and maintenance of gaming machines, or other similar temporary reasons.
If you choose to relocate gaming machines somewhere else in your hotel or club, the gaming machines must remain connected to the CMS. DMS can arrange temporary cabling which must be installed by a licensed technician and/or AMP certified cabling contractor to ensure gaming machines continue to be electronically connected to the CMS at all times.
If you do need to disconnect a gaming machine from the CMS for:
Apply to disconnect: FM2013 Disconnect gaming machines from CMS (PDF 666.0 KB)
T: 1800 307 551 | E: DMS@max.com.au | Post: PO Box 6687, Silverwater NSW 2128.
If you operate gaming machines at your hotel or club, you must:
A detailed description of a venue’s responsibilities are outllined in the Maxgaming's CMS Operations Handbook. These include:
If a gaming machine is found to be faulty, you need to: switch it off; attach a notice to the gaming machine indicating it is faulty; and ensure a person does not play or attempt to play the gaming machine until the fault is fixed.
If a gaming machine is being serviced or repaired, you need to ensure that the licenced technician completes a CMS connectivity certificate. Keep a copy of the certificate.
You must be able to show the certificate if an inspector asks to see it. If you can't show them your certificate, you could be given an infringement notice of $110 or receive the maximum penalty of $1,100.
Order approved CMS connectivity certificates: FM2012 CMS connectivity certificates order form (PDF 655.9 KB).
A technician who is servicing or repairing a gaming machine must ensure the machine is connected to the CMS and is operational for gambling.
If you don't ensure that the machine is communicating with the CMS, an infringement notice of $1,100 or a maximum penalty of $11,000 may apply.
If you can't fix the gaming machine or restore connection to the CMS, give the reason why on the CMS connectivity certificate.
Order approved CMS connectivity certificates: FM2012 CMS connectivity certificates order form. (PDF 655.9 KB)
Revenue NSW is required to:
Contact Revenue NSW on 1300 368 817.